Instructions on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party appointed by you who is not the carrier, took possession of the goods.

If you ordered several goods as part of a single order and they are delivered separately, the withdrawal period begins on the day on which you, or a third party appointed by you who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by a letter sent by post or by email.

The notice of withdrawal must be sent to:

StrapKlub GmbH
c/o Dr. Andresen
Lydia-Rabinowitsch-Straße 10c
10557 Berlin
Germany

Email: info@strapklub.com
Telephone: +49 30 23593119

You may use the model withdrawal form below, but this is not mandatory.

You may also exercise your right of withdrawal using our electronic withdrawal function. It is available at https://strapklub.com/en/pages/withdraw-from-contract and via the clearly visible “Withdraw from contract” link on our website.

If you use the electronic withdrawal function, we will send you an acknowledgement of receipt without undue delay on a durable medium, for example by email. The acknowledgement will include the content of your withdrawal notice and the date and time at which it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs—with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us—without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal from this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

Returning the Goods

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract, to the following address:

StrapKlub GmbH
c/o Dr. Andresen
Lydia-Rabinowitsch-Straße 10c
10557 Berlin
Germany

The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Where possible, please use the original packaging for the return if it is still available. Use of the original packaging is not a condition for exercising your right of withdrawal.

Damaged, Defective or Incorrectly Delivered Goods

Please inspect your order upon receipt. If you receive damaged, defective or incorrectly delivered goods, please contact us as soon as possible at info@strapklub.com so that we can review the matter and find a solution.

Your statutory warranty rights remain unaffected.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete and return this form to us. Use of the form is not mandatory.

To:

StrapKlub GmbH
c/o Dr. Andresen
Lydia-Rabinowitsch-Straße 10c
10557 Berlin
Germany

Email: info@strapklub.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following goods (*) or the provision of the following service (*):

Ordered on (*):

Received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s)—only if this form is submitted on paper:

Date:

(*) Delete as appropriate.