Privacy policy

Last updated: 10 August 2026

StrapKlub operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). StrapKlub is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use or disclose personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use and disclosure of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term “personal data”, we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or has been anonymised so that it cannot identify or be linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

• Contact details, including name, postal address, billing address, shipping address, telephone number and email address.
• Financial data, including credit-card, debit-card and financial-account numbers, payment-card information, financial-account information, transaction details, payment method, payment confirmation and other payment details.
• Account information, including username, password, security questions, configurations and settings.
• Transaction information, including items that you view, add to your basket, add to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us, including information that you provide when communicating with us, such as when you submit a customer-support enquiry.
• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you. We collect data, for example, when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal data.
• Automatically through the Services. We collect data, for example, from your device, when you use our products or Services or visit our website, and through cookies and similar technologies.
• From our service providers. We collect data, for example, when we engage service providers to enable certain technology and when they collect or process your personal data on our behalf.
• From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Providing, personalising and improving the Services. We use your personal data to provide the Services to you. This includes performing our contract with you, processing your payments, fulfilling your orders, saving your configurations and items in which you are interested, sending notifications relating to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalised shopping experience by recommending products based on your purchases. This may also include using your personal data to better personalise and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and promotional communications by email, SMS or post and to display online advertising for products or Services on this or other websites, including based on items that you previously purchased or added to your basket and on other activity relating to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action concerning potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone.
• Communicating with you. We use your personal data to provide customer support and effective Services, respond promptly to your enquiries and maintain our business relationship with you.
• Legal purposes. We use your personal data to comply with applicable law or respond to lawful process, including requests from law-enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of our terms or policies or enforce our terms and policies.

Legal bases for processing personal data

We process personal data only where there is a legal basis for doing so. Depending on the type of processing, we rely in particular on the following legal bases:

Performance of a contract and fulfilment of orders
We process your personal data where this is necessary to perform the purchase contract concluded with you. This includes, in particular, processing your order and payment, delivery, communication relating to your order, and handling returns and complaints.
The legal basis is Article 6(1)(b) GDPR.

Compliance with legal obligations
We process personal data where necessary to comply with legal obligations, particularly retention obligations under commercial and tax law.
The legal basis is Article 6(1)(c) GDPR.

Communication and customer service
When you contact us, we process the information that you provide in order to handle your enquiry and communicate with you.
Depending on the subject of your enquiry, the legal basis is Article 6(1)(b) GDPR, for steps prior to entering into a contract or performance of a contract, or Article 6(1)(f) GDPR. Our legitimate interest is the efficient handling of customer enquiries and the maintenance of customer relationships.

Security and prevention of misuse and fraud
We process personal data where necessary to ensure the security of our shop, detect attempted fraud and prevent misuse.
The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in securing our online shop, preventing damage and protecting our customers and our company.

Marketing and newsletter
Where you have given us consent for marketing activities, we process your data in order to send you information about products, offers and news.
The legal basis is Article 6(1)(a) GDPR.

You may withdraw your consent at any time with effect for the future, without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.

Analytics and marketing technologies
We use non-essential cookies and comparable technologies to analyse user behaviour or provide personalised advertising only where the relevant consent has been given.
Processing is based on your consent under Article 6(1)(a) GDPR and the applicable legal requirements governing access to information on your device.

How do we disclose personal data?

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• To Shopify, vendors and other third parties that provide Services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• To business and marketing partners that provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites.
• When you direct us or otherwise consent to our disclosure of certain information to third parties, for example to deliver products to you or when you use social-media widgets or login integrations.
• To our affiliates or otherwise within our group of companies.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data that you submit to the Services will be disclosed to Shopify and third parties that may be located in countries other than your country of residence in order to provide and improve the Services for you. We also use certain enhanced Shopify features that incorporate data and information from your interactions with our shop, other merchants and Shopify in order to protect, grow and improve our business. To provide these enhanced features, Shopify may use personal data collected from your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to requests to exercise your rights in relation to Shopify’s use of your personal data for these purposes. For more information about how Shopify uses your personal data and about your rights, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights relating to your personal data listed here via the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on them. Information that you provide in public or semi-public venues, including information shared on third-party social-networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, in itself, imply any endorsement of the content on those platforms or of their owners or operators, except as expressly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are below the age of majority in your country. If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal data of individuals under 16 years of age.

Security and retention of your data

Please be aware that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security”. Information that you send to us may also be subject to risks during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, including whether we need the data to maintain your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal data. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right of access. You may have the right to request access to personal data that we hold about you.
• Right to deletion. You may have the right to request that we delete personal data that we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data that we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data that we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails. You may opt out of receiving these at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders that you have placed.

You may exercise these rights where indicated within the Services or by contacting us using the details below. For more information about how Shopify uses your personal data and about your rights, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

You will not be disadvantaged for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorised them to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request promptly as required under applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below or to lodge your complaint with your local data-protection authority. A list of the relevant data-protection supervisory authorities in the European Economic Area is available here.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at info@strapklub.com or by post at StrapKlub GmbH, Lydia-Rabinowitsch-Straße 10c, c/o Andresen, 10557 Berlin, Germany. For the purposes of applicable data-protection laws, we are the controller of your personal data.